Privacy Policy | Protect Your Privacy Today

Egis Services Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

Lawful bases and data protection rights

Where we get personal information from

How long we keep information

How to complain

Contact details:

Email: hello@egisservices.co.uk

What information we collect, use, and why:

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Addresses
Payment details
Health & Safety Information
Website user information
Photographs or video recordings
Information relating to compliments or complaints

Lawful bases and data protection rights:

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data:

Our lawful bases for collecting or using personal information to provide services and goods are:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We provide Joinery & Carpentry services to customers across the UK. We would collect personal information for any new customers who have enquired with us or requested a quotation. The reason we collect their personal information is so we can get in contact with them to supply our services for any projects they wish to use us for.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from:

Directly from you

How long we keep information:

We only retain your personal information for as long as necessary to provide our services, meet our legal obligations and protect our legitimate business interests.

Our retention periods are as follows:

Enquiries and quotations – We retain names, contact details, property addresses and correspondence relating to enquiries and quotations for up to 12 months after our last communication, unless you become a customer.
Customer project records – If you instruct us to carry out work, we retain your contact details, property address, project information, meeting notes, correspondence and any photographs relating to your project for up to 7 years after the project has been completed. This allows us to provide ongoing customer support, respond to queries, maintain project records and comply with our legal obligations.
Invoices and payment records – Financial records, including invoices and payment information, are retained for at least 6 years in accordance with HM Revenue & Customs (HMRC) requirements.
Website data – Information collected through cookies and website analytics is retained in accordance with our Cookie Policy and the settings of the services we use, such as Google Analytics.
Compliments and complaints – Records relating to customer feedback, compliments or complaints may be retained for up to 7 years where necessary to resolve issues, improve our services or comply with legal obligations.

Once the relevant retention period has expired, we will securely delete or anonymise your personal information unless we are legally required to retain it for a longer period.`

Cookies

Cookies are small pieces of data that websites store on a device. Cookies can improve our visitors’ browsing experience because they help websites remember preferences and understand how people use different features. Squarespace places two kinds of cookies on visitors’ browsers:

Necessary cookies so visitors can navigate and use key features on our site.
Non-essential, or analytics and performance cookies, that collect information on our behalf about how visitors interact with our site.

_acloggedin

Supports login by Acuity Scheduling client if the client has an account
Duration: January 1, 2025

ACUITY_CART

Stores details about a client's package, gift, or subscription purchase, including the item purchased and the quantity
Only applies to the new scheduler
Type: localStorage
Duration: No expiration

_client_acloggedin

Supports login by Acuity Scheduling client if the client has an account
Duration: January 1, 2025

_dd_cookie_test

Tests if cookies are supported
Duration: Expires instantly

_dd_s

Tracks browser errors
Duration: Four hours

_dd_site_test

Tests if cookies are supported
Duration: Expires instantly

_grecaptcha

Helps reduce spam in Acuity Scheduling
Type: localStorage
Duration: No expiry

_ssid

Remembers devices for anti-fraud purposes
Duration: Four years

CART

Shows when a visitor adds a product to their cart
Duration: Two weeks

CHECKOUT_WEBSITE

Identifies the correct site for checkout when checkout on your domain is disabled
Duration: Session

client_username

Remembers a logged in Acuity Scheduling client's username between visits
Duration: One year

clientUser

Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients
Duration: 30 days

Commerce-checkout-state

Stores state of checkout while the visitor is completing their order in PayPal
Type: sessionstorage
Duration: Session

Crumb

Prevents cross-site request forgery (CSRF)
Duration: Session

hasCart

Tells Squarespace that the visitor has a cart
Duration: Two weeks

Locked

Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.
Duration: Session

orderStatusSessionToken

Authenticates a visitor who logs into an order status page.
Duration: One year

PHPSESSID

Securely authenticates a visitor during their checkout in Acuity Scheduling
Duration: One month

RecentRedirect

Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.
Duration: 30 minutes

remember_client

Remembers Acuity Scheduling client’s login details if they have an account
Duration: 365 days

siteUserCrumb

Prevents cross-site request forgery (CSRF) for logged in site users
Duration: Three years

SiteUserInfo

Identifies a visitor who logs into a customer account
Duration: Three years

SiteUserSecureAuthToken

Authenticates a visitor who logs into a customer account
Duration: Three years

squarespace-announcement-bar

Prevents the announcement bar from displaying if a visitor dismisses it
Type: localStorage
Duration: Persistent

squarespace-likes

Shows when you've already "liked" a blog post
Type: localStorage
Duration: Persistent

squarespace-popup-overlay

Prevents the promotional pop-up from displaying if a visitor dismisses it
Type: localStorage
Duration: Persistent

squarespace-video-player-options

Remembers video player selected preferences (volume, playback speed, and quality) for videos uploaded directly to Squarespace
Type: localStorage
Duration: Persistent

ss_performancecookiesAllowed

Remembers if a visitor agreed to placing Performance and Analytics cookies on their browser, if your site has a cookie banner and is restricting the placement of cookies
Duration: 30 days

ss_marketingcookiesAllowed

Remembers if a visitor agreed to placing Marketing cookies on their browser, if your site has a cookie banner and is restricting the placement of cookies
Duration: 30 days

ss_sd

Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions
Duration: Session

Test

Investigates if the browser supports cookies and prevents errors
Duration: Session

Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences.
Type: localStorage
Duration: Persistent

Analytics and performance cookies

Squarespace uses analytics and performance cookies to collect information on our behalf about how visitors interact with our site. These are the analytic and performance cookies used:

ss_cid